Question 1

Do any tickets include camping?

Sara Collins · Accepted Answer

No. All camping is sold separately. If you are camping, you need to purchase a campsite in addition to a concert ticket. Also everyone in your camping group needs to purchase a Camp Access Pass.

Question 2

Will tickets be available at the gate?

Sara Collins · Accepted Answer

Tickets at the Gate
Concert Tickets
3-Day and Single Day tickets can be purchased online until 12 pm on Thursday. After 12 pm, tickets can only be purchased in person at the ticket booths at Soo Pass Ranch. The East and West gate box offices open at 12 pm and close at 10:30 pm. Ticket prices will increase at the gate and are subject to availability.
 
Camping
Campsites and Camp Access passes can be purchased online until Wednesday at 9 am. After Wednesday at 9 am, these can only be purchased in person at campground Check-in booths. Camping is currently available at the Eagle Campground only.

Question 3

How can I upgrade my ticket or add camping access?

Sara Collins · Accepted Answer

Yes! Call to see if we have upgrades available!  1-833-2WE-FEST (833-293-3378). Phone lines are open Monday – Friday from 10 am – 4 pm.

Question 4

Do some campsites have electricity?

Sara Collins · Accepted Answer

Campsites with electrical hookup access are limited and available in the following campgrounds: Lake Sallie, Northwoods, Accessible, Blue Ox, and VIP. These sites sell out quickly! Don't delay if you want one.

Question 5

Can I save a camping spot for my friends?

Sara Collins · Accepted Answer

Unless you are in Camp K102, KAT Country or BOB Basecamp (where you can pick your campsite in advance), campsites are first come, first served when you arrive. If you want to camp next to a friend, let the campground manager know. They will do their best to accommodate you but often it is not possible. The best way to camp in a group is for you and your friends to arrive at the same time.

Question 6

What can ADA patrons expect?

Sara Collins · Accepted Answer

All music lovers have access to the WE Fest experience! We have a wonderful ADA hospitality crew on-site that is friendly and helpful. The Accessibility page should answer questions regarding accessibility at WE Fest. If you have any additional questions about accessibility, please contact us via email at ada@wefest.com We are also eager to hear your suggestions and feedback.

TICKETS

Admission Ticket Types: VIP – we have a section of seating within VIP that is reserved for those that are wheelchair bound and want to enjoy the amenities of VIP. You must purchase a seat in this section for everyone in your party that will be joining you. Reserved Lawn Chair – To reserve your spot in this section please email ticketing@wefest.com and we will contact you for purchase. For questions specific to tickets please reach out to ticketing@wefest.com. Or, call 1-833-2WE-FEST (833-293-3378). Phone lines are open Monday – Friday from 10 am – 4 pm.

PARKING

Accessible Parking: Located on the east side of the venue, near the East Entrance. To park in this area, you must have purchased an Accessible Parking pass. Spaces are first come first serve. Please be prepared to present your state issued disabled license plate, hang tag or placard, to festival staff upon your arrival. Accessible Camping: We have accessible standard and electrical camping in Northwoods and Lake Sallie. These spaces are subject to availability. If these are sold out you may purchase a site in any campground and communicate with our ADA Hospitality Team for transportation on-site. Please be prepared to present your state-issued disabled license plate, hang tag or placard to festival staff upon your arrival. Soo Pass Ranch is a large ranch with various types of terrain including grass, hard packed dirt, and gravel roadways. Plan accordingly as there are some distances to be covered to get to all of the areas and stages on the site, and as with any natural terrain, rain can impact the conditions. ADA Hospitality Tent Visit the ADA Tent at the entrance of the accessible seating area in the concert bowl (right-front side of the Reserved Lawn Chair seating). This is also the golf cart transport pick up and drop off spot. Northwoods and Lake Sallie are also the designated area for recharging wheelchairs, scooters, and medical devices. Remember, guests use this power at their own risk, and WE Fest is not responsible for any personal equipment. Accessible Viewing Area There will be an Accessible Viewing Area within the venue for guests who use wheelchairs, have significant mobility disabilities, or who have difficulty standing for long periods of time. The accessible viewing area is located on the right side of the venue at the back of the reserved lawn seating area. An accessible bathroom is nearby. Staff will manage the viewing area accordingly to make sure all patrons are comfortable during busy times. Golf Carts Golf carts will be available to transport guests with mobility impairments to and from camping and the viewing area. Rules, guidelines, and schedules for golf cart transportation will be disseminated on-site to the guests who might require this service. There is also a golf cart taxi service for a fee. Powered Mobility Devices Guests with mobility disabilities are welcome to use motorized wheelchairs and three or four wheeled scooters. For safety reasons, guests may NOT use golf carts, all-terrain vehicles, two wheeled scooters or motorbikes, either in the venue itself, or in the parking and camping areas. ASL Interpreting Services ASL requests need to be made at least four weeks prior to the event to ensure they can be accommodated. Prescription Medicines Prescriptions must have a prescription label. Photo ID must match the prescription label. For the safety of our staff please dispose of all medical waste/syringes in the proper receptacles in our medical tents. Guests needing a cool place to store their medications can contact ada@wefest.com to make those arrangements. Special Dietary Needs If a guest has special medical dietary restrictions, a personal amount of food will be allowed in if accompanied by a doctor’s note. Please contact ada@wefest.com with any questions or concerns.

SERVICE ANIMALS – Definition, Policies, and Procedures

WE Fest welcomes and supports the rights and attendance of all persons with disabilities that rely on the special skills of a trained service animal. What we DO NOT tolerate misrepresenting pets service animals. Service Animal Definition: A ‘service animal’ means “any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. The work or tasks performed by a service animal must be directly related to the handler’s disability. Emotional support or comfort animals are not considered service animals under the ADA and therefore are not allowed at WE Fest. Service Animal Policies: For our guests with disabilities who bring their service animal to WE Fest, we ask that you review and follow the policies outlined below:

Service animals must be accompanied by the handler with the disability at all times.
Service animals must be under the control and supervision of their handler at all times.
Service animals are not permitted to be left in camp unattended under any circumstances.
Handlers are required to be prepared for, and clean-up after, their animals at all times.
We reserve the right to remove and/or refuse access to any service animal from the campgrounds or venues if that animal is deemed to be a health or safety threat to festival patrons, staff, or other service animals, or in violation of these policies.
All service animals must be credentialed by the WE Fest staff (see the procedures below).

Service Animal Procedures: All guests with disabilities attending WE Fest with a service animal will need to have that animal credentialed by WE Fest staff before entering the main gate. This process will be performed quickly and respectfully by our Accessibility Staff. At the entrance gate let staff know you need your service animal credentialed. The accessibility team will be called over to verify your service animal, record your contact information, and provide a collar tag for your service animal. Security/Staff will check for all animals to have a properly credentialed WE Fest collar tag every time they enter the venue. Remember, Service Animals are allowed, all other dogs are NOT!

Question 7

What happens if someone else is dropping off / setting up our campsite?

Sara Collins · Accepted Answer

If someone other than the ticket holder is setting up a campsite, we will require that the 3rd party bring the ticket holder's campsite ticket to check-in where it will be scanned and exchanged for a credential that will be applied to the (1) sleeping unit that is being dropped off, and another sticker for the (1) steering unit that will need to be retrieved from the 3rd party by the ticket holder. We will not hold credentials at camp check-in. The 3rd party tow vehicles will be marked and have 30 minutes to set up and exit the campground. Any vehicles or sleeping units without proper credentials will be towed.

Do any tickets include camping?

Will tickets be available at the gate?

How can I upgrade my ticket or add camping access?

Do some campsites have electricity?

Can I save a camping spot for my friends?

What can ADA patrons expect?

What happens if someone else is dropping off / setting up our campsite?

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