FAQ’S

GENERAL FAQ’S

Our highest priority is your health and safety. WE Fest will be follow the guidelines set by all City & State authorities on Covid-19 protocols. We will be watching the updates closely and will publish a complete protocol on the festival website as we get closer to the event. If there is a cancellation of the event due to Covid-19 refunds will be available.

Yes! Remember to take it with you when you leave.

They can drop you at the Lake Sallie Campground. There is a spot to drop off and turn around to exit. Lake Sallie Campground is off Hwy 59.

The campground is lakeside but there is no public beach. We prefer you go to one of the areas beautiful public beach – Detroit Lake and Lake Sallie both have public beaches.

YES! Ride the DL Shuttle Bus to WE Fest! Sponsored by the Detroit Lakes Regional Chamber of Commerce.

Park for FREE during the day in the Becker County Fairgrounds (1310 Rossman Ave, Detroit Lakes, MN 56501). Then enjoy unlimited rides to and from WE Fest.

Noon to 2 am, Thursday, Friday and Saturday. Shuttles run every 20 minutes making stops at the Fairgrounds near the beach and at WE Fest West Gate.

– If you are a WE Fest camper, you can take the shuttle for FREE. Show your WE Fest camping wristband and ride for free. 
– If you are using the shuttle to get to/from the event and are NOT a camper; you can PARK for FREE at the Fairgrounds and purchase a wristband with CASH at the Becker County Fairgrounds.

Shuttle wristbands: $25 for all 3 days or $10 each day.

Check with your hotel. Anderson Bus runs a hotel shuttle from almost all Detroit Lakes hotels from 1pm-1:30am each day.

YOUBETCHA – CLICK HERE! If you’re on a mobile device you’ll be directed to the App Store or Google Play App Store. If you’re on a mac or PC you will find the web version.

Yes we do have a small access area but we prefer you go to the public access areas as we do not have anyone monitoring the water for safety.

Lost and found is in Guest Services located inside the concert bowl in the north west corner. You can call 833-293-3378. If you get the recording, leave a detailed message. You can also email lostandfound@wefest.com

Mark your calendars now for August 3 – 5, 2023

ALLOWED ITEMS

✅ Bag policy: Bags larger than 4.5” x 6.5” must be clear with only one compartment. No bags larger than 12” x 6” x 12” are allowed. Small, single pocket fanny packs or clutch/wristlet work great
✅ Camelbacks (must be empty and have no more than one pocket)
✅ Blankets/towels
✅ Lawn chairs
✅ Hats
✅ Rain gear
✅ Ear plugs
✅ Empty or sealed plastic water bottle
✅ Sunscreen
✅ Physician prescribed medications (name must match with carrier’s government issued ID, and must not be expired)
✅ Small personal use camera (no detachable lens) Professional photography equipment, defined as any camera with a detachable lens, monopods, tripods, etc. is prohibited. Small digital cameras, of a size that can fit in your pocket, are permitted on the Festival site. Gate personnel have final say on whether a camera is professional or not.
✅ Bug spray
✅ Water misters (small, personal-sized)
✅ Strollers (for infants/toddlers only)
✅ Cigarettes/vapes
✅ Binoculars
✅ Selfie sticks

 

PROHIBITED ITEMS

❌ Firearms, explosives, or weapons of any kind, including but not limited to pocket knives, pepper spray and tasers
❌ Glass containers of any kind
❌ Bicycles/scooters/go-karts/ATVs/skateboards
❌ Fireworks
❌ Alcohol of any kind
❌ Drugs & drug paraphernalia
❌ Laser pointers
❌ Musical instruments
❌ Spray paint/giant markers/sharpies
❌ Tents of any kind
❌ Pets (service animals must have proper identification)
❌ Outside food and beverages
❌ Coolers
❌ Flags
❌ Large misters
❌ Wagons or wheeled carts
❌ Kites
❌ Unauthorized solicitation
❌ Umbrellas
❌ Professional grade radios or walkie talkies
❌ Drones or any other remote flying device
❌ Any and all professional audio recording and/or video recording equipment
❌ Professional cameras and equipment (any camera with a detachable lens)
❌ Any item deemed inappropriate by festival security

Prohibited items will be confiscated and not returned. A violation of festival rules or policies could result in immediate removal from festival grounds and loss of wristband and parking pass.

Bags larger than 4.5” x 6.5” must be clear with only one compartment. No bags larger than 12” x 6” x 12” are allowed. Small, single pocket fanny packs or clutch/wristlet work great!

TICKETS & PASSES FAQs

No. All camping is sold separately. If you are camping, you need to purchase a campsite in addition to a concert ticket. Also everyone in your camping group needs to purchase a Camp Access Pass. 

If your child is 10 years old or under, then they are free the general admission areas and campgrounds. If they are 11 years old and older, then they will need a full priced admission ticket.

  • Every person entering any seating areas and/or the VIP hospitality area will need a ticket regardless of age.
  • Children under 18 must be accompanied by an adult.
  • Must be 18 and older to camp without a parent or guardian.

Yes! Call to see if we have upgrades available!  1-833-2WE-FEST (833-293-3378). Phone lines are open Monday – Friday from 10 am – 4 pm.

 

 

We are working with Lyte to provide fans safe ticket exchanges. The exchange prices are based on demand.

Keep in mind, Lyte is a service and there is a cost associated with providing it. Any variance in ticket prices allows Lyte to maintain functionality so that the can offer SAFE ticket exchanges for fans. More info on pricing can be found here.

The official WE Fest Fan-To-Fan Exchange matches sellers with buyers with no hidden fees or fake tickets. Request the ticket you’re looking for and lock in the price with a credit card. Once Lyte gets a ticket you requested from another fan, you will be charged exactly what Lyte quoted you. No hidden fees. View or cancel your request at any time before it is filled. Tickets will be delivered to you by the official ticketing platform.

Yes! The Pit Pass is an add-on experience. You need a concert ticket as well. You can purchase any type of concert ticket to use with a Pit Pass; GA, Reserved or VIP.

While the majority of WE Festers stay for the whole 3 days, we will eventually sell single day tickets as well. Stay tuned! 

You can return your tickets on the fan exchange.
Our partner, Lyte will make you an offer on the spot—sometimes more and sometimes less than you paid, depending on demand for tickets. Lyte’s mission is to ensure the next fan in line gets to go at a fair and marketable price.
You will be paid within 1 business day after the event.

If you want to give your friend your ticket, make sure they registers the wristband in their own name while activating it. If not and the wristband gets lost, there is no way to replace it – they would have to pay full price for a ticket since we have no way of tracking the order to their name.

All transfers of tickets must be done by the owner of the ticket. WE Fest WILL NOT arrange any transfers on your behalf. We cannot and will not transfer the ticket or credential into another person’s name.

 

RFID stands for Radio Frequency Identification.  This year, WE Fest will be mailing out credentials with an RFID “tag” which will allow for easy scanning and a quicker entrance into our campgrounds, and into the venue itself.  

Yes, depending on availability. Also note that tickets sold at the gate are higher price.

CAMPING FAQ’S

No. You may bring a fire ring and purchase wood on site. No outside wood is allowed per DNR.

Pets need to stay home. Only service animals with proper identification are allow at Soo Pass Ranch.

Unless you are in Camp K102 or BOB Basecamp, your campsites are assigned when you arrive. If you want to camp next to a friend, let the campground manager know. They will do their best to accommodate you. If you and your friends all arrive at the same time, that works best. 

No. All camping is sold separately. If you are camping, you need to purchase a campsite in addition to a concert ticket. Also everyone in your camping group needs to purchase a Camp Access Pass. 

Your Campsite Pass includes parking for one (1) driving unit (car or truck) and one (1) sleeping unit (trailer) PER CAMPSITE.  Motor homes are considered both a driving and sleeping unit. Any additional vehicles must purchase a separate campsite or parking lot pass.

Campsites with electrical hookup access are limited and available in the following campgrounds: Lake Sallie, Northwoods, Accessible, Blue Ox, and VIP. These sites sell out quickly! Don’t delay if you want one. 

YES!! We will have festival taxi golf cart service for guests! $5 per person per ride – cash only. They will be driving throughout the campgrounds all weekend.

If someone other than the ticket holder is setting up a campsite, we will require that the 3rd party bring the ticket holder’s campsite ticket to check-in where it will be scanned and exchanged for a credential that will be applied to the (1) sleeping unit that is being dropped off, and another sticker for the (1) steering unit that will need to be retrieved from the 3rd party by the ticket holder. We will not hold credentials at camp check-in. The 3rd party tow vehicles will be marked and have 30 minutes to set up and exit the campground. Any vehicles or sleeping units without proper credentials will be towed.

There is a list on the camping information page. CLICK HERE to be redirected.

If you purchased VIP Early Arrival along with your VIP campsite, you can arrive to start setting up on Saturday, July 29, Sunday, July 30, or Tuesday, August 1 (note: campgrounds are closed on Monday). No overnight camping will be allowed until Tuesday, August 1.

If you purchased GA Early Arrival, you can gain access to the campgrounds starting on Tuesday, August 1.

Vehicles staged on the road after 12:00 PM on Monday, July 31, must be staged on the shoulder of the road and do so at their own risk. Guests must stay within their vehicles and are not permitted to set up camps, chairs, grills, etc. outside of their vehicles. The MN State Patrol and WE Fest Security will be patrolling these areas.

We suggest Outlet Recreation, Leisureland RV and Wolds Rv. But act fast – they go quickly.

VIP FAQs

If your child is 10 years old or under, then they are free the general admission areas and campgrounds. If they are 11 years old and older, then they will need a full priced admission ticket.

  • Every person entering any seating areas and/or the VIP hospitality area will need a ticket regardless of age.
  • Children under 18 must be accompanied by an adult.
  • Must be 18 and older to camp without a parent or guardian.

Campsites with electrical hookup access are limited and available in the following campgrounds: Lake Sallie, Northwoods, Accessible, Blue Ox, and VIP. These sites sell out quickly! Don’t delay if you want one. 

Yes! Call to see if we have upgrades available!  1-833-2WE-FEST (833-293-3378). Phone lines are open Monday – Friday from 10 am – 4 pm.

 

 

The VIP experience at WE Fest is awesome! 

  • Expedited entry
  • Reserved stadium style seating
  • Exclusive access to VIP Hospitality area
  • Catered gourmet meals each day (dinner on Thursday, and lunch and dinner on Friday and Saturday)
  • Access to complimentary sponsored soda, water, and beer and other beverages. More choices are available a the VIP cash bar

Please note: You need a Camp Access Pass to enter all campgrounds including the VIP campgrounds.

VIP Meals and Hours
Lunch is Noon – 2 pm, Friday and Saturday;
Dinner is 5 pm – 8 pm, Thursday, Friday, Saturday

Menu highlights include: Fajitas, Fried Chicken, Rotisserie Chicken, Beef Carving Station, Pork Lion, Sliced Turkey, Fish Fry and Brisket!

ACCESSIBILITY FAQ’S

All music lovers have access to the WE Fest experience! We have a wonderful ADA hospitality crew on-site that is friendly and helpful.

The access guide should answer questions regarding accessibility at WE Fest. If you have any additional questions about accessibility, please contact us via email at info@wefest.com We are also eager to hear your suggestions and feedback.

TICKETS

Admission Ticket Types:

VIP – we have a section of seating within VIP that is reserved for those that are wheelchair bound and want to enjoy the amenities of VIP.  You must purchase a seat in this section for everyone in your party that will be joining you.

Reserved Lawn Chair –  To reserve your spot in this section please email ticketing@wefest.com and we will contact you for purchase.

For questions specific to tickets please reach out to ticketing@wefest.com. Or, call 1-833-2WE-FEST (833-293-3378). Phone lines are open Monday – Friday from 10 am – 4 pm.

PARKING

Accessible Parking: Located on the east side of the venue, near the East Entrance. To park in this area, you must have purchased an Accessible Parking pass. Spaces are first come first serve. Please be prepared to present your state issued disabled license plate, hang tag or placard, to festival staff upon your arrival.

Accessible Camping: We have accessible standard and electrical camping in Northwoods and Lake Sallie. These spaces are subject to availability. If these are sold out you may purchase a site in any campground and communicate with our ADA Hospitality Team for transportation on-site. Please be prepared to present your state-issued disabled license plate, hang tag or placard to festival staff upon your arrival.

Soo Pass Ranch is a large ranch with various types of terrain including grass, hard packed dirt, and gravel roadways. Plan accordingly as there are some distances to be covered to get to all of the areas and stages on the site, and as with any natural terrain, rain can impact the conditions.

ADA Hospitality Tent

Visit the ADA Hospitality Tent to get information and request services. There are three locations, one in the Northwoods Accessible Camping area, one in the Lake Sallie Accessible Camping area and one at the entrance of the accessible seating area in the concert bowl (right-front side of the Reserved Lawn Chair seating). This is also the golf cart transport pick up and drop off spot. Northwoods and Lake Sallie are also the designated area for recharging wheelchairs, scooters, and medical devices. Remember, guests use this power at their own risk, and WE Fest is not responsible for any personal equipment.

Accessible Viewing Area 

There will be an Accessible Viewing Area within the venue for guests who use wheelchairs, have significant mobility disabilities, or who have difficulty standing for long periods of time. The accessible viewing area is located on the right side of the venue at the back of the reserved lawn seating area. An accessible bathroom is nearby. Staff will manage the viewing area accordingly to make sure all patrons are comfortable during busy times.

Golf Carts

Golf carts will be available to transport guests with mobility impairments to and from camping and the viewing area. Rules, guidelines, and schedules for golf cart transportation will be disseminated on-site to the guests who might require this service. There is also a golf cart taxi service for a fee.

Powered Mobility Devices 

Guests with mobility disabilities are welcome to use motorized wheelchairs and three or four wheeled scooters. For safety reasons, guests may NOT use golf carts, all-terrain vehicles, two wheeled scooters or motorbikes, either in the venue itself, or in the parking and camping areas.

ASL Interpreting Services

ASL requests need to be made at least four weeks prior to the event to ensure they can be accommodated.

Prescription Medicines 

Prescriptions must have a prescription label. Photo ID must match the prescription label. For the safety of our staff please dispose of all medical waste/syringes in the proper receptacles in our medical tents. Guests needing a cool place to store their medications can contact ada@wefest.com to make those arrangements.

Special Dietary Needs

If a guest has special medical dietary restrictions, a personal amount of food will be allowed in if accompanied by a doctor’s note. Please contact ada@wefest.com with any questions or concerns.

SERVICE ANIMALS – Definition, Policies, and Procedures

WE Fest welcomes and supports the rights and attendance of all persons with disabilities that rely on the special skills of a trained service animal. What we DO NOT tolerate misrepresenting pets service animals.

Service Animal Definition: A ‘service animal’ means “any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. The work or tasks performed by a service animal must be directly related to the handler’s disability. Emotional support or comfort animals are not considered service animals under the ADA and therefore are not allowed at WE Fest.

Service Animal Policies:

For our guests with disabilities who bring their service animal to WE Fest, we ask that you review and follow the policies outlined below:

  1. Service animals must be accompanied by the handler with the disability at all times.
  2. Service animals must be under the control and supervision of their handler at all times.
  3. Service animals are not permitted to be left in camp unattended under any circumstances.
  4. Handlers are required to be prepared for, and clean-up after, their animals at all times.
  5. We reserve the right to remove and/or refuse access to any service animal from the campgrounds or venues if that animal is deemed to be a health or safety threat to festival patrons, staff, or other service animals, or in violation of these policies.
  6. All service animals must be credentialed by the WE Fest staff (see the procedures below).

Service Animal Procedures:

All guests with disabilities attending WE Fest with a service animal will need to have that animal credentialed by WE Fest staff before entering the main gate. This process will be performed quickly and respectfully by our Accessibility Staff.

At the entrance gate let staff know you need your service animal credentialed. The accessibility team will be called over to verify your service animal, record your contact information, and provide a collar tag for your service animal. Security/Staff will check for all animals to have a properly credentialed WE Fest collar tag every time they enter the venue.

Remember, Service Animals are allowed, all other dogs are NOT!